Returns & Exchanges

At Rugaustralia, we want you to love your new rug, which is why we offer a 30-day return policy on all standard orders to ensure your complete satisfaction. If your selection isn't the perfect fit for your home, our streamlined process makes returning or exchanging your item simple and stress-free.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare the Rug

  Ensure the rug is clean and unused, then securely wrap it in the original packaging or equivalent heavy-duty plastic to prevent damage during transit.

• 3.
  Schedule a Pickup

  Once your return is approved, we will provide a shipping label and coordinate a convenient courier pickup from your doorstep.

• 4.
  Receive Your Refund

  After our warehouse inspects the returned item, we will process your refund or store credit within 5-7 business days.